When you purchase an instrument from FOSS NIRSystems you are not only buying a dedicated solution to your analytical needs. You are also teaming up with the leader in the industry in a long-term relationship. We will work with you in understanding your requirements and strive to provide a range of after-sales services which will help maximize your business success.

Personal attention – not voicemail

When you call FOSS NIRSystems, you will speak with one of our team of support staff and not a machine. If the person you need to speak to is not immediately available we will take responsibility for ensuring that we find them and have them return your call with the minimum delay. In the event you need support after normal business hours we have technical support staff on call 24/7.  If you prefer, you can contact Service and Support by completing the Request Service form.

Knowledgeable, responsive technical support

When you need to ask advice or have a question about your instruments operation our factory trained and experienced technical support personnel are available at the end of the telephone to provide assistance.

A warranty that means what it says

All new FOSS instruments carry a full one year warranty. In the unlikely event that you should experience instrument problems during the first year all service costs will be covered by FOSS. This peace of mind can be continued beyond the warranty period through our range of support plans.

Support plans to meet your requirements

We appreciate that not all customers have the same service needs and our range of Support Plans gives you choice, ranging from simple preventive maintenance visits to comprehensive cover. We will be happy to discuss any specific requirement you might have.

Customer focused information systems

An integrated customer relationship management suite ensures that all sales and support staff are continuously updated on those activities which have been assigned to them for follow-up. Customer enquiries or requests for assistance are logged in real time and regular system synchronization by field based staff ensures a responsive approach to our customers.

Training for optimum productivity

To help you realize the potential of your FOSS instrument we offer a range of Training Courses designed to help get the best out of your instrument.