Sold exclusively in the United States, Puerto Rico, and Canada by FOSS NIRSystems, Inc.®
BASIC COVERAGE (SC-9001)
Designed for the low to medium sample workload.
In-House Service Center repairs.
The plan includes phone support, parts and labor.
ON SITE COVERAGE (SC-9011)
Designed for the medium to high sample workload.
The plan includes all the features of the Basic Coverage plus:
On-site emergency service.
*Environmental enclosure coverage on System II Process Analyzers sold separately
ON SITE PREMIUM COVERAGE (SC-9011PM)
Designed for demanding applications requiring extended levels of support.
The plan includes all the features of On Site Coverage plus:
One (1) on-site preventative maintenance visit to inspect the hardware, software revisions and verify system operation.
* Environmental enclosure coverage on System II Process Analyzers sold separately
IPC® & IPC+ COVERAGE (SC-9012, SC-9014)
Includes all the features of On Site Coverage plus:
Two (2) IPC visits per plan period.
IPC Coverage is available for the following System II Analyzer configurations:
Sample Transport, Rapid Content Analyzer, SmartProbe Analyzer, Direct Content Analyzer and Spinning Sample Drawer, Liquid Module, InTact Analyzer and MultiTab Analyzer
IPC Coverage is available for the following XDS Analyzer configurations:
Rapid Content Analyzer, MultiVial Analyzer, SmartProbe Analyzer, OptiProbe (reflectance) Analyzer, Rapid Liquid Analyzer and MasterLab
All Service Plans include:
- FOSS NIRSystems factory trained service engineers
- FOSS NIRSystems genuine NIRSystems quality parts
- Extended hours technical support help desk
- Coverage for consumable parts
- Service cost containment over the plan period
- Flexibility - choose the coverage that is right for you
